How to fix problem, unable to connect to skype


Many users who use Skype’s desktop application face an error where the application refuses to lớn connect khổng lồ Skype servers even if you are connected to lớn the mạng internet. Skype is a telecommunication software which allows people to đoạn phim Gọi và chat with anyone around the world. Despite being a giant in the computer khổng lồ computer communication, this error message is quite old & occurs every now & then.

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The causes of this error are very widespread & may occur due to lớn both reasons; either there is a problem from the hệ thống side or the problem resides at your over. We have sầu listed down a number of different solutions for you to lớn try. Start with the first one and work your way down accordingly.

Solution 1: Checking Skype Heartbeat

Like we explained above, there are times where Skype servers are down because of either maintenance or when they are a target of a DDOS (Distributed Denial of Service) attachồng.

You can easily check if Skype servers are online by checking the Official Skype Status webpage. As you can see as an example, Skype is not facing any problems in its service


If you navigate to lớn the over of the page, you will see a heading “Resolved Incidents”. All the resolved problems are listed here with the time stamp & the date. Make sure that Skype services are normal. If they are not, there is nothing you can vày except wait until the servers are up again & acting normal as expected.


Sometimes the official website doesn’t các mục all the outrages in the network. For this, you can try checking the status using third các buổi tiệc nhỏ websites which menu down all the reported incidents. If the number of incidents reported is high, it probably means there is a problem in the Skype servers.

Solution 2: Checking your Skype Version

Microsoft announced that it will be discontinuing versions older than 7.3.1. They will be disabled by default và you will not be able lớn connect using these versions. The lademo version available is or when installing on a Windows 7 or newer versions.

This behavior by Microsoft is very normal. Each service eventually discontinues support for older versions of its application, especially if they are costing a lot of resources. You should check your Skype version using the method below. If it is outdated, you can download the lathử nghiệm one & install it on your computer.

mở cửa the Skype application. Cliông xã the three dots on the top and select About this version. A new window will pop up stating the version of the application you are using.

If you have an older version of Skype installed, you can navigate khổng lồ the Official Download Website of Skype & save the executable in an accessible location. After the download is finished, uninstall the older version (appwiz.cpl), & install the newer one.

Solution 3: Deleting Application Data

There is application data for every application installed on your computer saved on your hard drive sầu. The data is used for applications in fetching preferences, saved user profiles etc. It is possible that the current application data of Skype is corrupt & because of this, it fails to connect. You can delete the application data or move sầu it lớn some other directory & check if this solves the problem.

Press Windows + R, type “%appdata%” in the dialogue box and press Enter.Now delete the Skype

Restart your computer và check if you can connect successfully khổng lồ Skype servers.

Note: A situation was noted where Skype on Windows XP.. failed khổng lồ initialize because of corrupt application data. In that case, you should install Skype on a working Windows 7 or 10 workstation, copy the Skype folder from the application data. Now install Skype on XPhường. and paste the thư mục there replacing the old one. Upon reboot, the application will work as expected.

Solution 4: Disabling Proxy/ Workaround for using Skype on Proxy

Proxy servers are usually implemented in educational institutes. Their main job is lớn reduce the strain on the main liên kết lớn the ISPhường. It acts lượt thích a web cabít & everything you request must go through the server. Whenever you request internet data, the request is first sent lớn the proxy VPS. If it doesn’t have sầu the lakiểm tra copy of the data, it fetches the data, stores it và then forwards it khổng lồ you.

Skype is a UDP application which relies on end-to-over communication between two clients with the server only used once to establish the connection. Proxy servers don’t work with Skype and cause various connection problems.

Press Windows + R, type “inetcpl.cpl” in the dialogue box and press Enter.Once the internet properties are open, select the tab “Connections” và click on “LAN Settings” at the bottom of the window.

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Uncheck the Proxy server và press OK to save changes. Now restart the Skype application và see if this fixes the problem. You can also try unchecking Automatically detect settings if just disabling the proxy doesn’t prove any results.

If you still cannot connect lớn Skype servers, follow the steps mentioned below.

Uninstall Skype (Windows + R và type “appwiz.cpl” in the dialogue box).Carry out Solution 3.Now press Windows + R, type “regedit” in the dialogue box và press Enter.Once in the registry editor, press Windows + F, type “Skype” in the dialogue box and press Enter. Now delete all the results which contain ‘skype’. You can use F3 button to lớn jump to lớn the next key và DEL button to delete.

Now install the lathử nghiệm version of Skype & see if you can connect successfully.

Solution 5: Resetting Internet Explorer

It seems Skype is tied with Internet Explorer for its communication or the initiation of a connection with its servers. There is no concrete evidence that the explorer is directly linked with Skype but recent experimentations show that resetting the mạng internet explorer settings fixes the error condition.

Press Windows + R, type “inetcpl.cpl” và press Enter.Once in internet options, navigate khổng lồ the advanced tab. Cliông chồng “Reset” present at the near bottom of the screen.


Check the option “Delete personal settings” when the new window comes forth. Click “Reset”.

Note: This action will reset the mạng internet explorer. All your add-ons will be disabled & all your trang chủ pages will be remix. Proceed at your own risk.


Now restart your computer and check if this made any difference.

Solution 6: Disabling Firewall

Another workaround which worked for many people was disabling Firewall applications (including Windows Firewall, Windows Defender, and other Antivi khuẩn applications). Firewall is known to lớn provide security lớn your computer over any network (public, private etc.). We can try disabling the firewall temporarily & see if you can make a successful connection. Also, disable all your antivirus application on your computer. Some prominent antivirut software which was known lớn cause problems were Comovì chưng Avast.

Once all the applications are closed, and all the antivirus is disabled, restart the Skype application và see if you can establish a connection.

Note: Disable your firewall and antivi khuẩn applications at your own risk. will not be responsible for any damage khổng lồ your computer.

Solution 7: Enabling TLS

Transport layer security, which is part of your network configuration provides communications security over a computer network. It was seen in numerous cases where enabling the TSL on your computer fixed the problem. Perform this in action in an administrator tài khoản lớn avoid any problems.

Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter.Once in the internet options, cliông xã on the “Advanced” tab, navigate to the very kết thúc & enable all the options with TLS SSL.


Press Apply lớn save changes and exit. Restart your computer and see if this solved the problem. You can also rephối Internet Explorer settings as shown above sầu.

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